Troubleshooting

Start with the page's message and the current store name. Many missing actions depend on an order state, a group permission or a setting that has not been saved.

I cannot see a page or button

Ask the administrator to check your group. Viewing a page and changing its records are separate permissions. Releasing the home page, cancelling an order and refunding a payment need their own access.

Packing and delivery may be available for an assigned job while the full order page remains unavailable. Use the task's own link from your run.

A page could not load

Read the message at the top and choose Try again where offered. If the connection is down, wait for it to return before repeating a save. Check the list or history before submitting a payment or stock change again.

An address for a store you cannot access is intentionally unavailable. Sign in with the right account and switch to a store you belong to.

A code or invitation does not work

Use the newest code or link. Codes expire and repeated wrong codes invalidate the challenge. A resent invitation replaces its previous link; a withdrawn or expired invitation needs a new one from the store.

For sign-in, check whether the code went to your verified mobile or to email. Use Forgot password? for a forgotten password instead of repeatedly guessing.

A product cannot be bought

Check Show in store, stock, the variant's minimum/maximum quantity and the shopper's address. A published home-page block can also be hidden or scheduled outside the current time.

If a price changed while a cart was open, review the new total at checkout.

Checkout has no payment method

Open Payments. Check that COD or direct UPI is on, or that a tested gateway is active. Check the COD order cap, save changes and review checkout again. A gateway connection test alone does not turn it on at checkout.

My home-page edit is not live

Autosave updates the draft. Save a version, then release that version to update the live page. The preview picker can be showing an older saved version; choose Draft to edit.

Camera or microphone does not open

Allow access in the device's browser settings and retry on the same secure site. File upload is available where the form offers it. Record for at least a second; voice notes stop at two minutes.

A report total looks different

Use the same store, date range and store time zone. Separate sales from receipts, pending online payments from paid ones, refunds from new sales and cash handover from new collections. Follow the relevant order or ledger entry and its history.